We made the mistake of trying to fully automate a text line using a sophisticated robot. Clients constantly complained that they could not get a clear answer and demanded to call a person. As a result, we removed the automation and connected the SimplyContact outsourcing team, consisting of real specialists, to the site. Audience loyalty returned very quickly, because people appreciate sincere attention to their problems.
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Automated bots on the site have become very annoying to visitors and have reduced the conversion rate. We want to completely replace them with a live support service. Where to begin?